Confidentiality Policy
At CTS Group S.R.L., we value the trust you place in us and are committed to protecting the confidentiality of all information you share with us through our website, emails, or other communications.
1. Purpose of Data Collection
We collect personal and business information solely to:
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Process orders and inquiries
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Provide updates, invoices, or order confirmations
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Improve our services and customer experience
All information is used strictly for the purposes described and in accordance with applicable laws.
2. Information We Collect
The types of information we may collect include:
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Personal details: name, email, phone number, and delivery address
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Payment information (processed securely via our payment providers)
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Business details (for B2B orders or inquiries)
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Website usage data (e.g., cookies, page visits)
3. How We Use Your Information
Your information is used exclusively to:
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Fulfill and manage your orders
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Respond to inquiries and provide customer support
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Communicate important updates about our services or products
We do not use your data for any purpose other than those stated above without your consent.
4. Disclosure of Information
We do not sell, trade, or otherwise share your personal information with third parties, except:
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When required by law or to comply with legal obligations
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To trusted service providers necessary to fulfill your orders, such as couriers or payment processors
All third-party service providers are required to maintain the confidentiality of your information.
5. Security Measures
CTS Group implements strict security measures to protect your information:
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Data is stored on secure servers
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Sensitive information, including payment details, is encrypted
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Access to your information is restricted to authorized personnel only
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Regular security audits and updates are conducted to maintain protection
6. Your Rights
You have the right to:
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Request access to the personal information we hold about you
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Request corrections to any inaccurate information
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Request the deletion of your data where permitted by law
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Opt-out of marketing communications at any time
To exercise these rights, please contact us at [email protected]
7. Data Retention
We retain your information only for as long as necessary to:
After this period, your information is securely deleted or anonymized.
8. Contact Us
If you have any questions or concerns about our confidentiality practices, please contact us:
By using our website and services, you agree to the terms of this Confidentiality Policy.